The App Marketplace is a hub where you can seamlessly search for and integrate crucial apps into your sub-account. Assuring quality and functionality, every app is scrutinized by our developers. Only users with sub-account admin privileges can integrate these apps into their accounts.


How to Find an App

  1. In your account, click on the App Marketplace option in the left menu bar.
    ** Note: If the App Marketplace option isn't visible, activate it from the sub-account labs.

  2. Use the search bar to input the app name or browse through the list.

  3. To narrow down your search, use the left sidebar menu to filter results by category.

  4. Click on an app that catches your interest to view in-depth details about it.

Reviewing App Details

Upon selecting an app, you’ll find:

  • App Name
  • Tagline
  • Comprehensive App Description
  • App Images
  • App Category
  • Version of the App
  • Name of the App Provider
  • App pricing: Free or paid. If paid, it's pricing information and plans supported.
  • Distribution Type
  • Permission Details: Delve deep into this section to understand the extent of access the app will have post-installation.

  • Features or Plugins Included: These can range from custom conversation providers to workflow actions and triggers.

  • Resources: Contains links to the app provider’s website.

    ** Note: Support for third-party apps is provided by their respective developers.

Installing & Uninstalling Apps

How to Install an App 

1. On the app details page, click Install in the top-right corner.

2. Revisit the app's information and, if content, click ‘Allow & Install’.

3. Follow the subsequent steps in the provider’s connection flow. This might involve logging into the app account and granting necessary permissions.

4. Post successful installation, any additional features/plugins bundled with the app will be integrated into the sub-account. These plugins/features can include:

- Custom conversation providers
- Workflow action or triggers

** Note: Installed apps are accessible under the 'Installed' tab.

Install a Paid App

Certain apps can be paid in nature. Depending upon the payment preference selected by the app provider (within the platform or External payment page), the payment will be processed during the installation process.

  • On the app details page, click Install in the top-right corner.
  • Revisit the app's information and pricing details, if content, click ‘Allow & Install’.
  • Select the plan you wish to proceed with and click on 'Confirm'

  • On confirming, the app amount you opted for will be charged on your card on file and the installation will be successful.

  • Please note that if you don't have a card added at the account level, you won't be able to proceed with the installation. Please visit company billing page, add your card details & retry installing the app.

  • If the app payment needs to be done outside the platform, on clicking 'Allow & Install' during the installation process, you will be redirected to the app provider's pricing and payment page. Select the pricing type and complete the payment. On successful payment, you will be redirected to App Marketplace with the app being in 'Installed' state. 

Install an app with distribution type agency & subaccount

1. Agency & Subaccount: Such apps are installable at both agency and subaccount levels. Installation and uninstallation actions for this distribution type must begin at the agency level.

2. Distribution type Sub-account: These apps are only available at the sub-account level. Actions related to these apps can only be executed at the sub-account level.

How to Uninstall an App

  1. Click on the App Marketplace option.
  2. Navigate to ‘Installed Apps’.
  3. Choose the app you wish to disconnect.
  4. Click ‘Uninstall’ located in the top-right corner.
  5. Confirm the action in the dialog box by selecting Uninstall.

    ** Note: Uninstalling an app will also remove any associated plugins/features from the sub-account.

    - Custom conversation providers
    - Workflow action or triggers