Reputation Management helps you request reviews, monitor feedback, respond to customers, and display reviews on your website. This guide covers the essential setup and daily tools you need to manage your online reputation.

  

Table of Contents

What Is Reputation Management?

Reputation Management brings review collection, monitoring, responses, and website review displays into one workspace. After connecting supported review sources, you can send review requests, track activity, respond to feedback, and create review widgets.


Connect Your Review Sources

Connect the business profiles you want to use before sending or managing reviews.

Connect Google Business Profile

  1. Go to Settings → Integrations.

  2. Select Sign in with Google.

  3. Use a Google account with access to the correct business profile.

  4. Approve the requested permissions.

  5. Select the business profile.

  6. Review any optional phone or tracking settings.

  7. Select Connect.

Connect Facebook

Connect the appropriate Facebook page under Settings → Integrations if you also want to manage supported Facebook review activity.


Configure Review Requests

Review request settings control where customers are sent, when requests are delivered, and what the SMS or email says.

Set the Review Link

  1. Go to Settings → Reputation Management.

  2. Locate the Review Link.

  3. Open it in a new tab to confirm the destination.

  4. If preferred, replace it with a direct Google review link.

  5. Select Save.


Choose When Requests Are Sent

Select immediate delivery or configure a custom schedule with delays for SMS and email follow-up.

Configure SMS and Email Requests

For SMS, enable review requests, write the message, add optional branding, and confirm the review link is included.

For email, customize the message, branding, review button text, and review destination as needed.

Save and test your settings before sending requests to customers.


Send and Track Review Requests

You can send review requests to existing contacts or add a new contact during the process.

  1. Open Reputation.

  2. Select Send Review Request.

  3. Choose an existing contact or add a new one.

  4. Select SMS or email when available.

  5. Review the contact information.

  6. Send the request.

Open the Requests area to review sent requests and available status or engagement information.


Manage Reviews

The Reviews area lets you monitor supported reviews from connected sources and respond without leaving the platform.

You can:

  • View customer feedback.

  • Filter by review source.

  • Read review comments.

  • Reply to supported reviews.

Keep responses professional and avoid including private customer information.


Create Review Widgets

Review Widgets let you display customer feedback on a website or landing page.

  1. Open Reputation → Widgets.

  2. Select Create New.

  3. Choose a layout.

  4. Select the review sources and number of reviews to display.

  5. Customize the heading, description, colors, fonts, and theme.

  6. Preview and save the widget.

After saving, copy the provided embed code and add it to your website or landing page. Preview the published page to confirm the widget displays correctly.


Manage Business Listings

The Listings feature can distribute consistent business information across supported directories. This may support local discoverability and may require a separate paid subscription.

Before activating Listings, confirm that your business name, address, phone number, website, and category are accurate.

Listings can support local visibility, but they do not guarantee a specific search ranking.


Frequently Asked Questions

Q: Do I need to connect Google Business Profile?

Connect the appropriate profile if you want to manage supported Google review activity and send customers to your Google review destination.

Q: Can I use a direct Google review link?

Yes. You can replace the default review destination with a direct review link.

Q: Can review requests be scheduled?

Yes. Requests can be sent immediately or according to a custom schedule when available.

Q: Can I send review requests by SMS and email?

Yes, when the contact has the required information and both methods are configured.

Q: Can I reply to reviews from the platform?

Yes. Supported reviews from connected sources can be replied to from the Reviews area.

Q: Can I display reviews on my website?

Yes. Create a Review Widget and add the provided embed code to a supported website or landing page.

Need Help?

If Reputation Management is not behaving as expected, first review the connected profiles, review link, request settings, and contact information.

Verify that:

  • You are working in the correct account.

  • The correct Google Business Profile or Facebook page is connected.

  • The connected user has access to the selected business profile.

  • The review link opens the intended destination.

  • SMS or email review requests are enabled and saved.

  • The contact has a valid phone number or email address.

  • The intended request timing is configured.

  • Review filters are not hiding expected results.

  • The review widget is saved and published before embedding.

  • The widget embed code was added correctly.

  • Business information is accurate before activating Listings.

If the issue continues, collect the affected business profile, review source, contact, request method, expected behavior, error details, and screenshots of the relevant settings before contacting support.