If you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below!

 

Chrome users

To check if Mic access to the website is blocked:

  • Click on 'Enable'

  • If nothing happens and you see a 'Mic blocked' icon on the left of your address bar, this means the mic access to this website has been blocked

To unblock your camera/mic follow these steps:

  • Click on the website settings icon on the left of the address bar 
  • Enable the 'Microphone' toggle
  • Refresh/Reload the page 


The Microphone permission is now given and you should be able to make and receive calls.



Firefox details

  • In a call, look at the address bar. Click the cam/mic icon there

  • Click the "x" to turn off blocking

  • Reload the website


Safari details 

  • When opened, select ‘safari’ at the top left of your screen 

  • Select ‘preferences’ and go to ‘websites’. 

  • Click ‘camera’ and/or ‘microphone’ on the left list to change and save your settings to allow access

  • Reload the website. Click 'allow' when asked


MacOS users — check Systems Preferences 

You can change the settings for all of your browsers from your Mac’s System Preferences. To do this, click on the Apple in the top left of your screen and select System Preferences.

Click on the Security & Privacy section and then select ‘privacy’. Click on Camera and or Microphone in the list of options, and tick the box next to your browser to allow access.


Windows users

PLEASE check for Systems Updates! This Lifewire post is helpful.

For Windows Edge:

  • Click the lock icon next to the address bar on the left and select ‘site permissions’. Use the menu to allow permissions for your camera and microphone.


Run the official Google test:

This is a page created by Google (not by us). If it can't see your camera and microphone, Google is saying something is wrong with your browser.


Need more help? Please contact our support team.