Error 30002 occurs when a message was queued successfully, but the account was suspended before the message could be sent. The message is not delivered until the underlying account issue is resolved.

TABLE OF CONTENTS

What Is Error 30002?

Error 30002 means the message entered the sending queue, but the account became suspended before delivery completed.

This can happen because:

  • The account no longer has sufficient funds.

  • The account was suspended because of a policy or compliance issue.

  • The suspension occurred after the message was queued but before it was sent.

Key Benefits of Resolving Account Suspension Quickly

Addressing the suspension promptly helps restore messaging and reduce additional failed sends.

  • Restore Message Delivery: Resolve the issue preventing queued or new messages from sending.

  • Reduce Repeated Failures: Prevent workflows and campaigns from continuing to generate failed messages.

  • Protect Account Standing: Address billing or policy issues before they affect more communication activity.

  • Improve Troubleshooting: Confirm whether the failure is account-level rather than related to the contact or message itself.

Common Causes of Error 30002

Error 30002 is typically caused by an account-level suspension.

Common causes include:

  • Insufficient funds or billing failure.

  • Account balance becoming unavailable after the message was queued.

  • Policy or compliance concerns that resulted in suspension.

  • A temporary restriction placed on messaging activity.

How to Fix Error 30002

Start by reviewing the account status and billing information.

  1. Check whether the account is currently suspended.

  2. Review the billing balance and payment status.

  3. Add funds or resolve any failed payment if the suspension is billing-related.

  4. Review any account notifications related to compliance or messaging policy.

  5. Pause workflows or campaigns that are continuing to send messages while the account is suspended.

  6. Contact support if the account remains suspended or the reason is unclear.

  7. Resume messaging only after the account has been restored.

Check Billing and Account Balance

If the account was suspended because of insufficient funds, resolve the billing issue before retrying messages.

Review:

  • Available balance

  • Recent charges

  • Failed payments

  • Payment method status

  • Billing notifications

Once billing is restored, confirm the account is active before sending again.

Check for Policy or Compliance Restrictions

An account may also be suspended because messaging activity triggered a policy or compliance review.

Review any notifications for:

  • Prohibited messaging content

  • Excessive complaints

  • Consent issues

  • Unusual sending behavior

  • Other messaging policy violations

If the suspension is compliance-related, do not continue retrying messages until the issue has been reviewed and resolved.

Check Automated Workflows and Campaigns

If workflows or campaigns are still active during a suspension, they may continue generating failed messages.

Consider temporarily pausing:

  • SMS workflows

  • Bulk campaigns

  • Automated follow-ups

  • Scheduled messages

Resume them only after confirming the account is active again.

Frequently Asked Questions

Q: What does Error 30002 mean?
It means the account was suspended after the message entered the queue but before it could be sent.

Q: Does Error 30002 mean the destination number is invalid?
No. This error is related to the sending account, not the recipient’s phone number.

Q: Can insufficient funds cause Error 30002?
Yes. A billing-related suspension can cause queued messages to fail before delivery.

Q: Can policy issues cause Error 30002?
Yes. An account may be suspended if messaging activity violates applicable usage or compliance requirements.

Q: Should I keep retrying the message?
No. Retrying while the account is still suspended is unlikely to succeed.

Q: Will queued messages automatically send after the suspension is removed?
Do not assume they will. After the account is restored, review failed messages and resend only when appropriate.

Need Help?

If Error 30002 continues, first confirm whether the account is currently suspended.

Verify that:

  • The account is active.

  • The billing balance is sufficient.

  • The payment method is valid.

  • Any failed payment has been resolved.

  • There are no unresolved billing notifications.

  • There are no active policy or compliance restrictions.

  • Workflows and campaigns are paused if they continue generating failures during the suspension.

  • The account has been restored before retrying messages.

If the suspension reason is unclear or the account remains restricted after billing or compliance issues have been addressed, contact support for account review.

If the issue continues, collect the account status, billing status, message timestamp, affected workflow or campaign if applicable, and a screenshot of Error 30002 before contacting support.