Description

You can only send SMS messages from a phone number, Alphanumeric Sender ID, or short code that has been provisioned or ported into your LeadConnector account. The phone number must be SMS-capable. For short codes, the sender's number must be based in the same country as the recipient's number.

To check your available phone numbers and their capabilities, visit the Phone Numbers section in your Account Settings.

Possible Causes

  • The phone number you're trying to use may not support SMS messaging.

  • The phone number might be formatted incorrectly. LeadConnector requires numbers to be in E.164 format (e.g., +12345678900).

  • If using a short code, it must be registered for use in the same country as the message recipient.

  • The phone number may still be in the process of being ported or hosted, and not yet fully active.

  • The number may not belong to the account that’s being used to send the SMS.

Possible Solutions

  • Make sure the number you’re using is SMS-capable. You can verify this by checking your numbers under Settings > Phone Numbers.

  • Confirm the number is formatted in E.164 international standard format.

  • When using a short code, ensure that both the sending and receiving numbers are located in the same country.

  • If the number is being ported or hosted into LeadConnector, please confirm that the transfer process has been completed. You can track this in your Phone Numbers > Porting Requests section.