FTP (File Transfer Protocol) is a secure and fast way to access your website’s files. You can upload, download, or edit files directly, just like managing files on your computer.


? Why You Might Use FTP:

  • Upload custom plugins or themes

  • Edit wp-config or .htaccess files

  • Troubleshoot white screen or plugin issues

  • Download backups or specific files




✅ What You’ll Need

Before connecting via FTP, grab these details from your WordPress Hosting dashboard (under Sites → WordPress → Advanced Settings → FTP Access):

  • Host (e.g., 103.67.202.37)

  • Port (usually 21)

  • Username (e.g., example@ssvnXXXX.wpdns.site)

  • Password (click “Reset Password” if not available)




Step-by-Step: Connect to FTP Using FileZilla

We recommend FileZilla, a free and trusted FTP client.

1. Download and Install FileZilla




2. Open FileZilla and Enter Your Credentials

At the top of the FileZilla window:

FieldValue
HostYour FTP Host (e.g., 103.67.202.37)
UsernameProvided in the dashboard
PasswordThe one you generated/reset
Port21

Then click Quickconnect.



3. Navigate Your Website Files

  • Right side = Your website files on the server

  • Left side = Your local computer files

  • You can drag & drop files between both sides.

? Pro Tips

  • Don’t delete files unless you know what they do.

  • To edit a file, right-click and select View/Edit.

  • Always download a backup before making changes.

❓Common Issues

IssueSolution
Can't connectDouble-check password, port, and host IP
Timeout errorTry passive mode in FileZilla → Settings
Permission deniedContact your admin or reset FTP password

? Helpful Resources

? Still need help?

If you’re stuck, reach out to your admin with the following:

  • Site name

  • Username

  • Screenshot of your FileZilla settings