When a subscription payment fails, you can manually retry the unpaid or overdue payment directly from the Subscriptions page. You can use an existing saved payment method or add a new card before retrying the charge.
You can also choose whether the selected card should become the payment method used for future subscription payments.
How to manually retry a subscription payment
1. Open the Subscriptions page
Go to Payments > Subscriptions.
Locate the unpaid or overdue subscription for which you want to retry the payment.
2. Select Retry Payment
Click the three dots next to the subscription and select Retry Payment.
The Retry Failed Payment window will open and display the payment due date and amount.
3. Choose a payment method
Select one of the customer's available saved payment methods.
If you want to use a different card, click Add New and enter the new card details.
Once added, the new card can be selected for the payment retry.
4. Choose whether to use the card for future payments
Before retrying the payment, you can enable Use this card for future payments.
If this option is enabled, the selected card will also become the payment method used for future payments on the subscription.
If this option remains disabled, the card will only be charged for the current retry and the subscription's existing default payment method will remain unchanged.
5. Retry the payment
Click Charge Card to retry the failed subscription payment using the selected payment method.
Once the payment is processed, the subscription and payment status will update accordingly.
Frequently Asked Questions
Which subscriptions can I manually retry?
The Retry Payment option is available for eligible subscriptions that have an unpaid or overdue payment.
Can I use a new card for the retry?
Yes. From the Retry Failed Payment window, click Add New to enter a new card and use it for the retry.
Does adding a new card automatically make it the subscription's default payment method?
No. Adding or selecting a card for the retry does not automatically change the subscription's payment method. Enable Use this card for future payments if you want the selected card to be used for future subscription charges.
What happens if I leave Use this card for future payments disabled?
The selected card is charged only for the current retry. The existing payment method associated with the subscription remains unchanged.
Does Retry Payment create a new subscription?
No. The payment is retried against the existing subscription and its unpaid payment.
Which payment providers support manual retry?
Manual retry for failed subscription payments is currently supported for:
NMI
AuthorizeDOTNet
Square
Mercado Pago