Events lets you create, publish, and manage Ticketed and RSVP events. You can configure registration, tickets, schedules, public pages, and notifications from the Events dashboard. After publishing, you can review registrations and check in attendees. This guide covers the setup process and the main event-management controls.

TABLE OF CONTENTS

• What Are Events?
• Key Benefits
• Prerequisites and Limitations
• Event Types and Locations
• Multilingual Support for Events
• How to Set Up Events
• Create a New Event
• Configure the Event
• Manage the Event
• Attendee Experience
• Event Notifications
• Frequently Asked Questions
• Need Help?
• Related Articles

What Are Events?

Events provides a single place to create public event pages, manage registrations, issue tickets, and check in attendees. Unlike Event Calendars and Community Events, it supports standalone public-facing events with ticketing, schedules, speakers, and attendee tracking.

Key Benefits

Events combines setup, registration, and attendee management in one place. This helps organizers manage the event experience from creation through check-in.

• Registration Options: Create Ticketed or RSVP events.
  
  
• Event Pages: Customize public pages with event information.
  
  
• Ticketing: Configure ticket types, availability, and coupons.
  
  
• Event Content: Add schedules and speakers.
  
  
• Attendee Management: Track registrations and use QR code check-in.
  
  
• Notifications: Send attendee confirmations, reminders, and organizer alerts.

Prerequisites and Limitations

Prepare the event information and select the appropriate event format before creating your event. Some settings cannot be changed after creation.

• Events Access: Open Memberships > Events.
  
  
• Event Type: Choose Ticketed or RSVP. You cannot switch between these types after creation.
  
  
• Event Information: Prepare the name, description, dates, location, and organizer details.
  
  
• Online Events: Provide the meeting details and configure link visibility.
  
  
• Publishing: Events remain in Draft status until published.
  
  
• Transactions: Review Live mode before accepting real ticket payments.
  
  
• Check-In: QR code check-in applies to in-person events.

Event Types and Locations

Choose the event type and location that match how attendees will register and join. These settings determine whether checkout and location details are needed.

Important: You cannot switch between Ticketed and RSVP after creating an event.

Multilingual Support for Events

Events displays available translations in the selected language, making event management and registration easier for international audiences. Missing translations appear in English.

Translated Experiences

Multilingual support covers both organizers and attendees:

• Organizers: Event creation, management, and settings.
  
  
• Attendees: Registration, checkout, tickets, and the Attendee App.
  
  
• Interface Text: Labels, tooltips, validation messages, and empty states.

Supported Languages and Preferences

Events supports 13 languages: English, Spanish, French (Canada), French (France), Portuguese (Brazil), Portuguese (Portugal), German, Dutch, Italian, Danish, Norwegian, Finnish, and Swedish.

Language preferences can be managed using the available settings:

• Default Language: Settings > Business Profile > Platform Language.
  
  
• Individual Preference: Settings > My Profile > Platform Language.
  
  

Events uses available translations for the selected language and falls back to English for untranslated text.

How to Set Up Events

Follow the setup sequence to create an event, configure attendee registration, publish its public page, and manage participants. Optional settings can be completed as needed.

Create a New Event

Start by defining your event type, public details, timing, location, and organizer information.

Step 1: Open Events

Go to Memberships > Events and select + Create Event. The Events dashboard also lets you search for existing events and filter them by status.

Step 2: Choose Your Event Type

Select Ticketed for free or paid ticket checkout, or RSVP for free registration without a payment step.

Step 3: Add Event Details

Complete the event information shown on the public page:

• Event Name: Up to 100 characters.
  
  
• Cover Image: PNG, JPG, or GIF; recommended 1920 × 1080 pixels; maximum 5 MB.
  
  
• Short Summary: Up to 160 characters.
  
  
• Description: Add formatted text, links, lists, or images.
  
  

Step 4: Set the Date and Time

Enter the start and end dates and times, select the event Timezone, and choose a 12-hour or 24-hour Display format. Ticket sales, sessions, and coupon periods use the selected event timezone.

Step 5: Set the Location

Choose the location format and provide the details attendees need to find or join the event.

• In-person: Enter a physical address. Location and country information appear across relevant attendee pages, tickets, maps, and notifications.
  
  
• Online: Add a session title, meeting URL, optional image, and joining instructions. Keep the link hidden until the event begins or use a Custom schedule to control its visibility.
  
  

Step 6: Add Organizer Information

Enter the required Organizer name and Email address. You can also add a website, phone number, and organizer image. The recommended organizer image size is 400 × 400 pixels, with a maximum file size of 5 MB.

Select Create event. The event is saved as a Draft until published.

Configure the Event

From Memberships > Events, select the event to open its dashboard. Configure the relevant tabs before publishing.

Step 7: Create Ticket Types

For Ticketed events, select Tickets > + Add Ticket Type. Enter the ticket name, choose Fixed price or Free, set the quantity, and configure the sale period. You can mix free and paid ticket types.

The Tickets tab shows each ticket's status, including On Sale, Paused, Hidden, Not Yet on Sale, and Sale Ended. Sale periods use the event timezone.

Step 8: Add Coupon Codes (Optional)

Select Tickets > Coupon Codes to configure a coupon name, code, percentage discount, active period, and optional usage limits or ticket restrictions. Attendees enter the code using Have a coupon code? during ticket selection.

Note: Event coupon codes apply only to Events.

Step 9: Add Schedule and Speakers (Optional)

In Schedule, select Add schedule to enter a session title, time within the event window, stage or location, description, and assigned speakers.

In the Speakers sub-navigation, select + Add speaker to enter the speaker's name, photo, tagline, description, keynote status, and social links.

Step 10: Customize the Public Event Page

Select Pages & Design to configure event details, schedules, and checkout pages. Customize the available page sections, colors, typography, and templates.

In Checkout, configure the title and additional form fields. First name, last name, and email remain required. Use the mobile and desktop previews to review the result.

Step 11: Configure Settings and Sharing

Select the event's Settings tab to review registration, notifications, and sharing options.

• Registration: Configure the deadline, total capacity, and check-in eligibility. The deadline defaults to the event start. Capacity 0 means unlimited.
  
  
• Live Mode: Enable before accepting real payments. When disabled, the event operates in test mode.
  
  
• Notifications: Configure organizer and attendee emails, sender name, and sender email.
  
  
• Link & Tracking: Configure the URL slug, Meta Pixel and event mapping, favicon, and embed code. Favicon uploads support PNG or JPG up to 5 MB.

Step 12: Publish Your Event

Select Publish event to make the public registration page available. After publishing, use the event's three-dot menu to share or duplicate it, unpublish it while keeping registrations, archive it, or delete it permanently.

Manage the Event

After creating or publishing an event, use the event dashboard to review registrations, manage attendees, and handle check-in.

Step 13: Manage Registrations and Check-In

Open the appropriate event and use its management tabs:

• Registrations: Review attendees, tickets, revenue, and refunds. Search or filter registrations, or use Add Attendee to register someone manually.
  
  
• Check-in: Scan attendee QR codes. Entry depends on the payment statuses allowed in the event's check-in settings.

Attendee Experience

Attendees use the public event page to select tickets, complete registration or payment, and access confirmation details. The checkout flow displays event information and the order summary.

Ticket Selection

Attendees select ticket types and quantities and can apply a coupon when one is available.

Checkout and Confirmation

Depending on the event configuration, attendees enter required contact, billing, and payment information before reaching the confirmation step.

QR Code Check-In

For in-person events, staff can scan an attendee's ticket QR code using the mobile Events app.

1. Open the Apps section in the mobile app.
   
   
2. Select Events.
   
   
3. Choose the event.
   
   
4. Tap Scan to check in and scan the ticket QR code.
   
   

Manual check-in is also supported when QR scanning is unavailable. Verify the attendee's identity before checking them in manually.

Event Notifications

Notifications keep attendees informed and help organizers track registrations. Configure them under the event's Settings tab.

• Attendees: Registration confirmation and reminder emails.
  
  
• Organizers: New registration alerts and daily summary emails. The daily summary is sent at 9:00 AM in the event timezone.
  
  
• Sender: Configure the From email and From name.

Frequently Asked Questions

Q: How do I refund an event registration?

Organizers initiate refunds from the Registrations tab. Processing times follow the payment provider's standard timeline.

Q: Does unpublishing or canceling an event automatically refund tickets?

No. Organizers must process any required refunds manually.

Q: How do organizer payouts work?

Ticket payments are processed through the connected payment provider, such as Stripe. Payout timing follows that provider's schedule.

Q: Can attendees transfer their tickets?

There is no attendee self-service ticket transfer. Organizers must update the attendee details in Registrations, or cancel the original registration and manually add the replacement attendee.

Need Help?

If you cannot find an event or a setup control, open Memberships > Events and confirm that you have selected the intended event.

If registration or checkout is not working as expected, review the event's published status, registration settings, ticket availability, and Live mode.

For check-in issues, confirm that the event is in-person and review the attendee's registration status.

If the issue continues, contact support with the event name, affected step, and relevant screenshots. Do not include sensitive attendee or payment information.