Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.

Restrictions for WhatsApp Business Sign-Up

When signing up for the WhatsApp Business Platform, businesses must adhere to the following restrictions:

1️⃣ New Phone Number Requirement

    •    Businesses must use a new phone number for registration, whether onboarding manually or through Embedded Signup.

    •    Existing numbers that are currently active on WhatsApp or WhatsApp Business App cannot be used for signup.

FAQs

Q. I received an error message stating that the number is registered to an existing WhatsApp account. What should I do next?

Answer:

This error usually occurs in two situations:

1. Active WhatsApp Account on Your Mobile Device:
   If you currently have an active WhatsApp account on your mobile device, you need to delete that account to connect with the chat account. Follow these steps:
   • Open the WhatsApp app.
   • Navigate to Settings > Account > Delete my account.
   • Note: After integration, you will not be able to use WhatsApp on your phone, and your previous conversation history and contacts will not be migrated
   • Learn More on how to Migrate an Existing WhatsApp Number to a Business Account
2. WhatsApp Number Connected to Another Provider:
   If your WhatsApp number is linked to another provider, you need to create a new WABA account and migrate your number to the new WABA account

Q. You have already linked the maximum number of phone numbers allowed for this business account. Delete a phone number to continue or request additional numbers.

Meta allows you to have only two phone numbers per WABA account

Q. Can I use my existing WhatsApp Business App number for the WhatsApp Business Platform?

No, once you migrate a phone number to the WhatsApp Business Platform, you cannot use it concurrently on the WhatsApp Business App. You must choose between the two platforms.

Q. How do I verify my WhatsApp Business phone number?

Once you’ve added your phone number, you can verify it using one of these methods:

    •    SMS Verification: Receive an OTP via SMS and enter it in the Conversations tab.

    •    Phone Call Verification: Receive a verification call on your forwarded number and enter the OTP provided.

Q. Can I change the WhatsApp Business phone number after verification?

No, once a number is verified and linked to the WhatsApp Business Platform, you cannot switch it to another number without reconfiguring your account.

Q. What should I do if I don’t receive the OTP during verification?

    •    Ensure your phone number is correct and formatted properly.

    •    Check if your network provider is blocking verification messages.

    •    Retry after a few minutes or select phone call verification as an alternative.

Q. What happens if my WhatsApp Business account setup fails?

If you experience issues during setup, check the following:

    •    Ensure that your business information is correct.

    •    Confirm that you are using a new phone number that is not active on WhatsApp.

    •    Retry the verification process with a different method (SMS or Call).

Q. Can I manage my WhatsApp profile from the CRM?

No, you can only manage your WhatsApp Business Profile from the WhatsApp Business App, not from the CRM.

Q. What are the benefits of using the WhatsApp Business Platform instead of the App?

    •    Automation & Workflows: Send messages automatically using CRM workflows.

    •    Multiple Users: Manage WhatsApp conversations across your team.

    •    Template Messaging: Send pre-approved templates for business communication.

Q. Can I transfer my WhatsApp Business number back to the WhatsApp Business App?

No, once a number is migrated to the WhatsApp Business Platform, it cannot be moved back to the WhatsApp Business App.

Q. What is the difference between the WhatsApp Business App and WhatsApp Business Platform?

Method 2:  Connect your existing WhatsApp Business App  

Unsupported Countries for Coexistence feature

WhatsApp Business accounts do not support phone numbers with country codes from the following regions and countries. If your business operates in these locations, you may need to explore alternative solutions.

Unsupported Countries

WhatsApp Business account phone numbers from the following countries are not supported:

• Australia
• India
• Japan
• Nigeria
• Philippines
• Russia
• South Korea
• South Africa
• Turkey

Unsupported Regions & Kingdoms

Additionally, WhatsApp Business account phone numbers with country codes from the following regions are not supported:

• European Economic Area (EEA)
• European Union (EU)
• United Kingdom (UK)

How to Link your WhatsApp Business app to a Facebook Page

When using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp Business account.

Business Tip: Linking your WhatsApp Business account enables customers visiting your Facebook Page to message you directly on WhatsApp with just one click 

To link these accounts, you must have the following:

• A Facebook page for your businessAn app on the WhatsApp Business app.
• The latest versions of the mobile apps.

You can link your accounts from within the WhatsApp Business app.

1. Step 1: Open the WhatsApp Business app.
2. Step 2: On Android, tap More options. On iPhone, tap Settings.
3. Step 3: Tap Business tools > Facebook & Instagram.
4. Step 4: Tap Facebook > Continue. This will open the Facebook login page.
5. Step 5: Enter the login information for your Facebook account. Tap Log In.
6. Step 6: Select the Facebook Page you want to link to your WhatsApp Business account. Tap Connect WhatsApp. .
7. Step 7: If you don’t have a Facebook Page, you’ll have the option to create one.
8. Step 8: You’ll now see a WhatsApp button on your Facebook page.
9. Step 9: Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at the top of the Facebook & Instagram screen.

How to Sign Up using the WhatsApp Business App

Step 1: Start the Signup Process

    •    Navigate to Settings > WhatsApp > Signup with Facebook

       Step 2: Continue with Signup

            •    Follow the on-screen instructions to proceed with the registration.

Step 3: Connect to LeadConnector

    •    Click Get Started to link your WhatsApp Business account with LeadConnector.

Step 4: Enter Your Business Information

    •    Fill in the necessary business details as prompted.

Step 5: Select Onboarding Type

    •    Choose “Connect your existing WhatsApp Business App” for seamless integration.

Step 6: Confirm WhatsApp Business App Connection

    •    Share your existing WhatsApp Business account with LeadConnector.

    •    You will retain full access to the WhatsApp Business App while using the CRM.

Connect your existing WhatsApp Business app
Share your WhatsApp Business account with LeadConnector. You'll still have full access to your WhatsApp Business app and can continue using it

Step 7: Add a WhatsApp Phone Number

    •    Enter the WhatsApp number you want to connect.

Step 8: Verify or Edit Your WhatsApp Business Account

    •    Ensure all details are correct before proceeding.

Step 9: Import Contacts & Chat History

    •    Import contacts and up to six months of chat history from the WhatsApp Business App to LeadConnector.

    •    Important: Update your WhatsApp Business App to the latest version before proceeding.

    •    Look for a message from the official Facebook business account and scan the QR code.

Step 10: Connect to the Business Platform

    •    Scan the QR code to complete the connection.

    •    You can continue using your WhatsApp Business App along with the Business Platform.

Step 11: Share Chat History & Contacts

    •    Your contacts and conversations will be securely synced with LeadConnector.

Step 12: Setup Complete!

    •    Your WhatsApp Business App is now successfully integrated with LeadConnector!

NOTE
1. Sending template messages is not supported via WhatsApp Business App, it can only be send through the CRM
2. You will be able to manage your WhatsApp profile from the WhatsApp Business App, and not from the CRM
3. You can only have maximum of one phone number under coexistence

FAQ :

Q. I am getting Message Undeliverable error

Reasons can include:

• The recipient phone number is not a WhatsApp phone number.
• Sending an authentication template to a WhatsApp user who has a +91 country calling code (India). Authentication templates currently cannot be sent to WhatsApp users in India.
• The message was not delivered to create a high quality user experience. See Per-User Marketing Template Message Limits.

Q. Failed to send a message because this user's phone number is part of an experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

• a customer service window exists between the customer and the business
• an open marketing conversation exists between the customer and the business
• an open free-entry point conversation exists between the customer and the business

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created

Q. Can I use an LC/Twilio number on WhatsApp even if my A2P 10DLC registration is incomplete?

Yes, you can use the number to register on WhatsApp. However, it is highly recommended that you complete the A2P 10DLC registration for better compliance and reliability.

Q. Customers are not able to see my Business name on their WhatsApp app, instead they are seeing the phone number