AI Bot Goals allow you to control how your bot behaves, responds, and automates actions during conversations. By customizing prompts and enabling features like appointment booking and workflow triggers, you can tailor interactions to match your business needs. This guide walks through how to access, configure, and launch AI bot goals effectively.

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What is AI Bot Goals?


AI Bot Goals define the behavior, intent, and actions your AI bot follows during conversations. This includes how the bot communicates, what outcomes it aims to achieve, and what actions it performs based on user input.


Configuring bot goals ensures your bot delivers consistent, relevant, and goal-driven interactions. Whether you’re guiding users toward booking appointments, answering questions, or triggering automations, bot goals provide the foundation for intelligent conversation management.

Key Benefits of AI Bot Goals


Well-defined bot goals improve both user experience and operational efficiency by ensuring conversations are purposeful and automated.

  • Custom Behavior Control: Define how your bot speaks, responds, and guides conversations

  • Goal-Oriented Conversations: Direct users toward actions like booking or inquiries

  • Automation Integration: Trigger workflows and updates based on interactions

  • Scalable Bot Strategy: Create multiple bots for different use cases

  • Improved User Experience: Deliver consistent and relevant responses

Accessing and Managing Multiple Bots


Managing multiple bots allows you to create specialized experiences for different communication needs, such as support, sales, or booking.



Shows a list of available bots and their statuses.

  • Locate the AI bot management area

  • View all created bots in one place

  • Identify active, inactive, or auto-pilot bots


Highlights options to create a new bot or edit an existing one.

  • Click Create Bot to start a new configuration

  • Use the menu to edit or delete existing bots

  • Select a bot to begin customization

Configuring Bot Settings


Setting up your bot correctly ensures it operates on the right channels and behaves as expected.


Displays bot name and status configuration.

  • Enter a clear and descriptive bot name

  • Choose the bot’s operating mode

  • Select communication channels where the bot will be active


Understanding the bot interface helps you quickly access and configure different features.



Shows Bot Settings, Bot Training, and Bot Goals tabs.

  • Bot Settings: Configure basic behavior and channels

  • Bot Training: Add knowledge and responses

  • Bot Goals: Define prompts and automation actions

Customizing Bot Goals and Prompts


Bot Goals allow you to define how the bot thinks, responds, and achieves outcomes.




Displays prompt configuration fields.

  • Define Personality to control tone and style

  • Set Intent to guide conversation outcomes

  • Add Additional Information for behavior rules

  • Click Save after updating

Using Appointment Booking Feature


This feature allows the bot to guide users through scheduling and optionally transfer conversations.



Shows appointment booking settings.

  • Select a calendar for bookings

  • Enable Transfer after booking if needed

  • Choose the next handler or bot

  • Save the configuration

How To Setup AI Bot Goals


Proper setup ensures your bot functions smoothly and aligns with your business objectives.

  1. Open the bot management area

  2. Create a new bot or select an existing one

  3. Navigate to the Bot Goals tab

  4. Configure prompts (personality, intent, additional info)

  5. Enable features like appointment booking if needed

  6. Save your settings

Frequently Asked Questions


Q: Can I create multiple bots for different purposes?

Yes, you can create multiple bots and assign each one a specific role, such as support or booking.


Q: What is the purpose of the prompt section?

The prompt defines how the bot communicates and what it aims to achieve in conversations.


Q: Can bots trigger actions automatically?

Yes, bots can trigger workflows and perform actions based on conversation conditions.


Q: Do I need separate bots for different goals?

Yes, each goal typically requires its own bot with a dedicated prompt configuration.


Q: Can I edit a bot after creating it?

Yes, you can update prompts, settings, and features at any time.


Need Help?


If you need assistance configuring AI Bot Goals or customizing your bot’s behavior, support resources are available to guide you.


  • Visit the Help Center to explore detailed guides and best practices

  • Search for topics like bot training, workflows, and automation setup

  • Contact support if you need help troubleshooting or setting up advanced configurations


Getting the most out of AI Bot Goals ensures your bot delivers accurate, efficient, and goal-driven conversations tailored to your needs.