Conversation AI
Automate appointment scheduling using AI with the Appointment Booking workflow action. This feature enables intelligent conversations that guide contacts to...
Fri, 17 Apr, 2026 at 3:44 PM
AI Message Details provide full visibility into how AI-generated responses are created within conversations. This feature allows you to view prompts, knowle...
Fri, 17 Apr, 2026 at 4:03 PM
The Add Contact Info feature allows users to easily add contact information directly from the AI conversation. By capturing information like business detail...
Fri, 6 Mar, 2026 at 4:50 PM
Triggering workflows directly from AI conversations allows you to automate actions based on customer intent. By configuring workflow triggers inside Bot Goa...
Fri, 17 Apr, 2026 at 4:11 PM
AI Bot Goals allow you to control how your bot behaves, responds, and automates actions during conversations. By customizing prompts and enabling features l...
Fri, 17 Apr, 2026 at 3:36 PM
Managing when your AI bot interacts with contacts is essential for delivering a personalized experience. This feature allows you to control bot activity on ...
Fri, 17 Apr, 2026 at 3:21 PM
Managing conversations at scale requires the right automation in place. This guide explains how to use workflow actions to assign and control AI bots for co...
Fri, 17 Apr, 2026 at 3:07 PM
Collecting customer details like name, email, and phone number is essential for bookings, follow-ups, and conversions. By adding clear instructions to your ...
Fri, 17 Apr, 2026 at 4:46 PM
Managing when automated responses should stop is essential for a natural and respectful customer experience. This guide explains how to configure conditions...
Fri, 17 Apr, 2026 at 4:37 PM
TABLE OF CONTENTS Introduction Why Use Multiple Knowledge Bases? How to Set Up and Use Multiple Knowledge Bases Step 1: Access the Knowledge Base Secti...
Mon, 28 Apr, 2025 at 1:56 AM