Conversation AI

AI Appointment Booking Automation and Workflow Configuration
Automate appointment scheduling using AI with the Appointment Booking workflow action. This feature enables intelligent conversations that guide contacts to...
Fri, 17 Apr, 2026 at 3:44 PM
AI Message Details: View & Edit AI Responses
AI Message Details provide full visibility into how AI-generated responses are created within conversations. This feature allows you to view prompts, knowle...
Fri, 17 Apr, 2026 at 4:03 PM
Bot Actions - Add Contact Info
The Add Contact Info feature allows users to easily add contact information directly from the AI conversation. By capturing information like business detail...
Fri, 6 Mar, 2026 at 4:50 PM
Trigger a Workflow from AI Conversations (Bot Goals Guide)
Triggering workflows directly from AI conversations allows you to automate actions based on customer intent. By configuring workflow triggers inside Bot Goa...
Fri, 17 Apr, 2026 at 4:11 PM
AI Bot Goals Setup and Customization Guide
AI Bot Goals allow you to control how your bot behaves, responds, and automates actions during conversations. By customizing prompts and enabling features l...
Fri, 17 Apr, 2026 at 3:36 PM
Manage Contact-Level AI Bot Settings
Managing when your AI bot interacts with contacts is essential for delivering a personalized experience. This feature allows you to control bot activity on ...
Fri, 17 Apr, 2026 at 3:21 PM
Automating AI Bot Assignment and Status Using Workflows
Managing conversations at scale requires the right automation in place. This guide explains how to use workflow actions to assign and control AI bots for co...
Fri, 17 Apr, 2026 at 3:07 PM
Collect Contact Details Using AI Prompt Setup
Collecting customer details like name, email, and phone number is essential for bookings, follow-ups, and conversions. By adding clear instructions to your ...
Fri, 17 Apr, 2026 at 4:46 PM
Control Automated Replies with Stop Conditions
Managing when automated responses should stop is essential for a natural and respectful customer experience. This guide explains how to configure conditions...
Fri, 17 Apr, 2026 at 4:37 PM
Introduction to Multiple Knowledge Bases in Conversation AI
TABLE OF CONTENTS Introduction Why Use Multiple Knowledge Bases? How to Set Up and Use Multiple Knowledge Bases Step 1: Access the Knowledge Base Secti...
Mon, 28 Apr, 2025 at 1:56 AM