TABLE OF CONTENTS
- Introduction
- Key Features
- Where to Access Bot Status
- How to Turn Off Bot for a Specific Contact
- Additional Information
Introduction
The Bot Status for Individual Contacts feature gives users enhanced control over when the AI bot interacts with specific contacts. From the message composer, users can easily monitor and set the bot active or inactive for each contact. This feature allows users to turn the bot on or off for individual contacts based on specific needs, ensuring a more personalized and flexible interaction.
Key Features
- Improved Bot Control: You can now manually adjust the bot's status for each contact
- Active: The bot will respond to all incoming messages.
- Sleep/Snooze: The bot is temporarily paused, either manually or due to certain actions (e.g., when a manual or workflow message is sent, or message limits are reached).
- Inactive: The bot remains off until manually reactivated.
- Sleep Timer: Users can set a specific time for the bot to automatically wake up and start responding again.
Where to Access Bot Status
- Go to the Conversations tab.
- In the Message Composer section for any contact, you will see the bot’s current status, indicated by a green online icon (if active).
How to Turn Off Bot for a Specific Contact
- To disable the bot for a particular contact, click on the icon and select Inactive from the dropdown.
- You can also set a specific duration after which the bot will automatically turn back on.
- If you want the bot to remain permanently off for that contact, simply uncheck the checkbox.
The bot will now be turned off for the selected contact, as indicated by the change in the status icon.
Additional Information
This feature is only available when the bot is in Suggestive or Auto-Pilot mode.
In following scenarios, the bot will automatically turn off for a contact, such as when the maximum message limit is reached or when a manual/workflow message is triggered.
By using the Bot Status for Individual Contacts feature, users can fine-tune their bot’s interaction on a contact level, ensuring that the bot only engages with the appropriate contact of their choice