TABLE OF CONTENTS
- Overview
- What is MMLite?
- What’s New?
- Where Will Users See the Banner?
- Who Will See the Banner?
- Why Should Users Switch to MMLite?
- How to Switch to MMLite
- Will This Affect Existing Conversations?
- Availability
- Frequently Asked Questions
- Summary
Overview
HighLevel has introduced a new MMLite adoption banner in Conversations to help eligible WhatsApp subscribers switch to the WhatsApp MMLite API version.
This banner appears directly inside Conversations, above the message composer, making it easier for users to discover and adopt MMLite while actively managing WhatsApp conversations.
The banner works alongside the existing MMLite banner on the WhatsApp Services page to improve awareness and drive adoption.
What is MMLite?
MMLite refers to the WhatsApp MMLite API version supported by HighLevel for eligible WhatsApp subscribers.
Moving to the MMLite API version helps optimize WhatsApp messaging infrastructure and may improve delivery performance for WhatsApp messages sent through HighLevel.
What’s New?
Eligible WhatsApp subscribers will now see a banner in the Conversations area encouraging them to switch to the WhatsApp MMLite API version.
The banner is displayed above the message composer, making it visible at the point where users actively send and manage WhatsApp messages.
Where Will Users See the Banner?
Users may see the MMLite adoption banner in:
Conversations
The banner appears above the message composer.
WhatsApp Services Page
An existing banner is already available on the WhatsApp Services page.
Together, these placements create multiple touchpoints to help users discover and move to MMLite.
Who Will See the Banner?
The banner is shown to eligible WhatsApp subscribers.
Users who are not eligible for the MMLite API version may not see the banner in Conversations.
Why Should Users Switch to MMLite?
Switching to the MMLite API version can help improve the WhatsApp messaging experience on HighLevel.
Key benefits include:
Improved WhatsApp delivery performance ⚡
Better reliability for customer communication ?
A more optimized WhatsApp messaging setup
Continued support for HighLevel’s WhatsApp messaging improvements
How to Switch to MMLite
When an eligible user sees the banner in Conversations:
Go to Conversations.
Open a WhatsApp conversation.
Look for the MMLite adoption banner above the message composer.
Click the call-to-action on the banner.
Follow the on-screen steps to move to the WhatsApp MMLite API version.
Users may also access the MMLite adoption flow from the WhatsApp Services page if the banner is available there.
Will This Affect Existing Conversations?
No major disruption is expected to existing WhatsApp conversations.
The banner is designed to guide eligible users toward adopting MMLite without interrupting their current conversation workflows.
Users can continue managing their WhatsApp conversations in HighLevel as usual.
Availability
The MMLite adoption banner is now available in Conversations for eligible WhatsApp subscribers.
Frequently Asked Questions
Why am I seeing the MMLite banner in Conversations?
You are seeing the banner because your WhatsApp subscription may be eligible to move to the WhatsApp MMLite API version.
Do I have to switch to MMLite?
The banner is designed to encourage adoption of MMLite. If the banner includes a call-to-action, you can follow the steps to switch when ready.
Where is the banner shown?
The banner is shown above the message composer in Conversations. It may also appear on the WhatsApp Services page.
Will switching to MMLite improve WhatsApp delivery?
MMLite is intended to support better WhatsApp delivery performance for customers using WhatsApp through HighLevel.
Will my existing WhatsApp conversations be deleted?
No. Existing WhatsApp conversations are not expected to be deleted as part of this adoption flow.
Why don’t I see the banner?
The banner is only shown to eligible WhatsApp subscribers. If you do not see it, your account or WhatsApp subscription may not currently be eligible.
Summary
The MMLite adoption banner in Conversations helps eligible WhatsApp subscribers discover and move to the WhatsApp MMLite API version more easily.
By surfacing the banner directly above the message composer, HighLevel provides a timely and visible prompt that supports better adoption, improved WhatsApp delivery performance, and a more optimized messaging experience.