Conversation AI
Conversation AI • Workflows • Automation Conversation AI Workflow Action The Conversation AI Workflow Action lets you start an AI-powered conversation ...
Thu, 17 Sep, 2026 at 1:00 PM
AI Employee Suggestive Mode gives your team a ready-to-send AI reply for eligible incoming messages directly in the mobile app. Instead of choosing from mul...
Wed, 23 Sep, 2026 at 5:59 AM
Conversation AI can help contacts manage existing appointments directly within a conversation. By enabling cancellation and rescheduling actions, your bot c...
Wed, 7 Oct, 2026 at 7:41 AM
Conversation AI Activity in Audit Logs helps you track when AI agents are activated, deactivated, paused, or reassigned. You can identify what triggered a c...
Mon, 12 Oct, 2026 at 3:15 PM
In Suggestive Mode, Conversation AI proposes replies and CRM actions, such as contact updates and appointment bookings, for your review. Approve the actions...
Fri, 16 Oct, 2026 at 7:10 AM
API Call actions allow Conversation AI agents to retrieve information from external systems during customer conversations. Connect order management systems,...
Thu, 22 Oct, 2026 at 2:36 AM
The Trial Chat Prompt Optimizer helps you improve your Conversations AI agent using a test conversation. It analyzes your trial chat and current prompt, cre...
Thu, 22 Oct, 2026 at 7:57 AM