Conversation AI

Conversation AI - Auto Follow-Up Action
The Auto Follow-Up feature in conversation AI empowers your bot to automatically send timely outbound messages to contacts who have gone inactive, asked for...
Tue, 25 Aug, 2026 at 9:36 AM
Conversation AI - Human Handover Action
Deliver exceptional customer experiences by ensuring your AI bot knows when to step aside for a real person. The new Human Handover feature in conversation ...
Tue, 25 Aug, 2026 at 9:32 AM
Conversation AI- Bot Snapshots
This article explains how to create a snapshot of fully configured Conversation AI bots, including bot prompts, actions, settings, and training data. Bot sn...
Tue, 25 Aug, 2026 at 9:27 AM
How to Use Conversation AI in the Mobile App
Conversation AI on mobile brings AI-powered customer replies into the mobile apps, helping users manage conversations while away from desktop. This article ...
Tue, 25 Aug, 2026 at 9:30 AM
Bot Status for Individual Contacts
Bot Status for Individual Contacts gives your team more control over when the AI assistant should respond, pause, or remain inactive for a specific contact....
Tue, 25 Aug, 2026 at 9:30 AM
Guided Form Based Setup for Conversation AI
This article provides a step-by-step guide to setting up Conversation AI V3 using the Guided Form approach. With the Guided Form method, you can create bots...
Tue, 25 Aug, 2026 at 9:34 AM
Build and Deploy Conversation AI Bots With Ask AI
Ask AI can build a Conversation AI bot that reflects how your business communicates across calls, emails, SMS, social messages, and Live Chat. After creatin...
Tue, 1 Sep, 2026 at 9:11 PM
Conversation AI - Primary vs Non-Primary Bots
Conversation AI bots can be used in different ways depending on whether they are set as the primary bot or added to workflows as non-primary bots. This arti...
Fri, 14 Aug, 2026 at 12:38 PM
Training Your Conversation AI Bot
Conversation AI answers customer questions more reliably when it can retrieve clear, current business information. The platform library can combine website ...
Wed, 19 Aug, 2026 at 1:21 PM
Working Hours for Conversation AI
Conversation AI Working Hours for Conversation AI Configure business hours to control when your AI agents respond to contacts and automatically route ...
Fri, 11 Sep, 2026 at 4:01 AM