Conversation AI
The Auto Follow-Up feature in conversation AI empowers your bot to automatically send timely outbound messages to contacts who have gone inactive, asked for...
Tue, 25 Aug, 2026 at 9:36 AM
Deliver exceptional customer experiences by ensuring your AI bot knows when to step aside for a real person. The new Human Handover feature in conversation ...
Tue, 25 Aug, 2026 at 9:32 AM
This article explains how to create a snapshot of fully configured Conversation AI bots, including bot prompts, actions, settings, and training data. Bot sn...
Tue, 25 Aug, 2026 at 9:27 AM
Conversation AI on mobile brings AI-powered customer replies into the mobile apps, helping users manage conversations while away from desktop. This article ...
Tue, 25 Aug, 2026 at 9:30 AM
Bot Status for Individual Contacts gives your team more control over when the AI assistant should respond, pause, or remain inactive for a specific contact....
Tue, 25 Aug, 2026 at 9:30 AM
This article provides a step-by-step guide to setting up Conversation AI V3 using the Guided Form approach. With the Guided Form method, you can create bots...
Tue, 25 Aug, 2026 at 9:34 AM
Ask AI can build a Conversation AI bot that reflects how your business communicates across calls, emails, SMS, social messages, and Live Chat. After creatin...
Tue, 1 Sep, 2026 at 9:11 PM
Conversation AI bots can be used in different ways depending on whether they are set as the primary bot or added to workflows as non-primary bots. This arti...
Fri, 14 Aug, 2026 at 12:38 PM
Conversation AI answers customer questions more reliably when it can retrieve clear, current business information. The platform library can combine website ...
Wed, 19 Aug, 2026 at 1:21 PM
Conversation AI Working Hours for Conversation AI Configure business hours to control when your AI agents respond to contacts and automatically route ...
Fri, 11 Sep, 2026 at 4:01 AM