LeadConnector

Conversation Views let you save frequently used conversation filters as reusable views, making it faster to focus on the messages that matter most. You can...

SLA Performance Reporting helps you monitor how consistently your team responds within defined service-level targets. The dashboard provides overall SLA res...

Access form submissions directly in Conversations to review responses and follow up faster without leaving the conversation thread. This article shows how t...

WhatsApp media messaging lets you send supported images, videos, audio files, and documents directly from Conversations. In the new Conversations experience...

Conversation SLAs (Service Level Agreements) help teams maintain consistent response times and ensure no customer message is missed. This article shows how ...

A consolidated analytics dashboard lets you evaluate all Conversation AI agents from one place. Use filters for date range, channel, and agent to quickly co...

Eligible WhatsApp accounts may see an MMLite adoption banner directly inside Conversations. The banner provides a quick way to start the MMLite setup while ...

Conversation SLA workflows let you automate follow-up when a conversation becomes Due Soon, Overdue, or when an SLA is manually dismissed. You can use these...

Conversations Why Calls or Messages May Appear Incorrectly in Conversations Understand why calls or messages may display with incorrect timestamps, co...