LeadConnector

Ticketing brings customer support requests into your sub-account so your team can track each issue from the first message to resolution. Each ticket keeps ...

Configure Ticketing to match the way your team classifies, assigns, and handles support requests. This guide covers statuses, priorities, categories, the ...

Create a ticket manually when your team records a request, or connect a support email address so incoming customer emails become tickets. This guide covers...

Service-level agreements (SLAs) define how quickly your team should respond, assign, resolve, or move a ticket to a milestone. Business-hour schedules dete...

Use Workflows to assign requests, update ticket fields, send replies, record internal notes, and notify your team when something needs attention. Ticket tr...

The Tickets page is your support queue. Use it to find requests, save useful views, update ticket properties, apply bulk actions, and monitor metrics witho...

Open a ticket to read the request, respond to the customer, add internal notes, and manage its progress. The ticket details page is organized into three pa...

Use AI to catch up on a ticket, prepare a suggested reply, or improve wording you have already written. Connect your knowledge bases so suggested replies c...